ph896 Privacy Policy

This Privacy Policy ("Policy") sets out how ph896 ("ph896," "we," "us," or "our"), operator of the online gaming platform at ph896.org, collects, processes, stores, and protects the personal data of individuals ("you," "User," or "Player") who access or use our platform, including our website, mobile-optimised interfaces, customer support channels, and associated services.

ph896 operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines ("DPA") and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). We are also subject to applicable PAGCOR regulations that may require us to collect and retain certain player information.

By registering an account, accessing the ph896 platform, or interacting with our services in any manner, you consent to the collection and processing of your personal data as described in this Policy. If you do not consent, you must not use ph896.

ph896 collects the following categories of personal data:

Registration and Identity Data

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Philippine mobile number;
• Email address (if provided);
• Username and encrypted password;
• Copies of government-issued identification documents submitted during KYC verification (e.g., Philippine passport, UMID, driver's licence, SSS/GSIS ID).

Financial and Transaction Data

• GCash account number or Maya account details;
• Bank account numbers (BPI, BDO, Metrobank, or other linked Philippine bank accounts);
• Deposit and withdrawal history;
• Transaction amounts, dates, and reference numbers.

Technical and Usage Data

• IP address and approximate geolocation (region/city level);
• Device type, operating system, and browser information;
• Session timestamps and duration;
• Game activity logs, wager history, and win/loss records;
• Cookies and similar tracking technologies (see Section 6).

Communications Data

• Records of live chat conversations with ph896 support;
• Email correspondence with ph896;
• Any feedback or complaints submitted through the platform.

ph896 uses the personal data collected for the following purposes:

• Account Management — To create, maintain, and secure your ph896 account, including authentication and password recovery;
• Age and Identity Verification — To verify that you are at least 21 years of age and to comply with PAGCOR Know Your Customer (KYC) requirements;
• Transaction Processing — To process deposits, withdrawals, and related financial transactions via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment methods;
• Platform Security and Fraud Prevention — To detect, investigate, and prevent fraud, money laundering, duplicate accounts, and other prohibited conduct;
• Regulatory Compliance — To fulfil obligations under PAGCOR regulations, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Customer Support — To respond to inquiries, resolve disputes, and provide technical assistance;
• Responsible Gaming — To monitor play patterns, enforce self-exclusion requests, apply deposit limits, and identify players who may be experiencing gambling-related harm;
• Platform Improvement — To analyse usage patterns, diagnose technical issues, and improve the ph896 gaming experience for Filipino players;
• Marketing Communications — To send promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out of marketing messages at any time through your account settings.

Under the Data Privacy Act of 2012, ph896 processes personal data on the following legal bases:

• Consent — Where you have given explicit consent, such as during account registration or opting into marketing communications;
• Contractual Necessity — Where processing is necessary to perform the agreement between you and ph896 (i.e., operating your gaming account and processing transactions);
• Legal Obligation — Where processing is required to comply with PAGCOR regulations, AMLA reporting requirements, NPC obligations, or court orders;
• Legitimate Interests — Where processing is necessary for ph896's legitimate interests, including platform security, fraud detection, and service improvement, provided such interests are not overridden by your rights and freedoms.

ph896 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data only in the following circumstances:

• Payment Processors — With Philippine payment service providers (such as GCash/GXchange, Inc., PayMaya Philippines, Inc., BancNet for InstaPay/PesoNet) solely to process your financial transactions;
• Game Providers — With JILI Games and other certified game providers for the purpose of delivering the gaming products you play, limited to session identifiers and technical data required to run the game;
• Regulatory Authorities — With PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other government authorities when required by law, regulation, or valid legal process;
• KYC and Identity Verification Services — With third-party identity verification providers engaged by ph896 to fulfil PAGCOR KYC requirements;
• Service Providers — With contracted third-party service providers (e.g., cloud hosting, security, analytics) who process data on ph896's behalf under data processing agreements that bind them to confidentiality and DPA compliance;
• Business Transfers — In the event of a merger, acquisition, or sale of ph896 assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

ph896 uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. Cookies used on ph896 fall into the following categories:

• Essential Cookies — Required for the platform to function, including maintaining your login session and security tokens. These cannot be disabled without preventing platform access;
• Functional Cookies — Store your preferences such as language settings and game lobby display options;
• Analytics Cookies — Collect anonymised usage data to help ph896 understand how Filipino players navigate the platform and identify areas for improvement;
• Security Cookies — Used for fraud detection and to identify abnormal session behaviour.

ph896 does not use third-party advertising or retargeting cookies. You can manage cookie preferences through your browser settings; however, disabling essential cookies will prevent you from accessing your ph896 account.

ph896 retains personal data for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and identity data — Retained for a minimum of 5 years from account closure, as required by AMLA and PAGCOR;
• Transaction records — Retained for a minimum of 5 years from the date of the transaction;
• KYC documentation — Retained for a minimum of 5 years from account closure or the last transaction, whichever is later;
• Customer support records — Retained for 3 years from the date of the interaction;
• Marketing preferences — Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, ph896 will securely delete or anonymise your personal data in a manner that renders it irrecoverable.

ph896 implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and ph896 servers;
• AES-256 encryption for sensitive data at rest, including financial records and KYC documents;
• Multi-factor authentication options for account access;
• Regular penetration testing and vulnerability assessments of platform infrastructure;
• Access controls limiting ph896 personnel access to personal data on a need-to-know basis;
• Incident response procedures for detecting and responding to potential data breaches in compliance with NPC notification requirements.

While ph896 takes reasonable precautions, no system is completely impenetrable. You are responsible for maintaining the confidentiality of your ph896 login credentials and for notifying ph896 support immediately upon suspicion of unauthorised account access.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph896:

• Right to be Informed — The right to know what personal data ph896 collects, the purpose of processing, and how it is used (fulfilled by this Policy);
• Right of Access — The right to obtain a copy of your personal data held by ph896 upon a verified written request;
• Right to Rectification — The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure or Blocking — The right to request deletion or blocking of personal data where processing is no longer necessary or where you withdraw consent, subject to overriding legal retention obligations;
• Right to Object — The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability — The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint — The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, contact ph896 at the email address provided in Section 12. ph896 will respond to verified data subject requests within 15 business days.

ph896 is strictly prohibited for use by individuals under 21 years of age. ph896 does not knowingly collect personal data from individuals who are under 21. All registrants are required to confirm their age during the registration process, and ph896 may request supporting documentation to verify age where there is any doubt.

If ph896 discovers or is notified that personal data has been collected from a person under 21, it will promptly close the associated account and delete all related personal data. If you believe a minor has created an account on ph896, contact support immediately so the account can be investigated and closed.

ph896 may update this Privacy Policy from time to time to reflect changes in our data processing practices, Philippine law, or PAGCOR regulatory requirements. When material changes are made, ph896 will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via platform notification or email.

Your continued use of ph896 after the publication of an updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how ph896 protects your personal data.

If you have questions about this Privacy Policy, wish to exercise your data subject rights, or wish to raise a concern about how ph896 handles your personal data, please contact the ph896 Data Protection Officer through the following channel:

Support Email: [email protected]
Live Chat: Available 24/7 through the ph896 platform

ph896 will acknowledge all data privacy enquiries within 3 business days and aim to resolve them within 15 business days. Unresolved complaints may be escalated to the National Privacy Commission of the Philippines through the NPC's official channels.